The overall aim of counselling is to provide clients with opportunities to work in self-defined ways, towards living in a more satisfiying and resourceful way as individuals and as members of a broader society. Counselling may be concerned with addressing and resolving specific problems making decisions, coping with crisis, improving relationships, developmental issues, promoting and developing personal awareness, working with feelings, thoughts, perceptions and internal or external conflicts.

The counsellor helps people overcome personal difficulties and problems through discussion. They assist clients to examine their own behaviour and perceptions in order to help them lead more effective lives. Counsellors do not tell clients what to do, but help them towards finding their own solutions. Counsellors do not treat people exhibiting seriously disturbed behaviour, nor do they prescribe drugs.

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